Policies

Delivery Times And Refunds

I operate this business out of my home, on a very part-time basis, apart from my full-time job. The hours I am able to work on orders fluctuates from week to week, so estimated delivery times will fluctuate as well. Any order completion date is an estimated date only, based on current information and order work load.

If you want to know an approximate time I will be contacting you for your order, please see the sign-up page. Each person listed has an approximate time of contact from today.

Sleeping Bags

  • All tailored sleeping bags (those that are based on the options offered on the products page) are produced on demand and can take up to 2 weeks per bag to complete.
  • Sleeping bags that require additional changes and/or features not offered on the products page are produced on demand and can take up to 4 weeks per bag to complete.
  • Projected delivery times for sleeping bags can change based the conditions outlined in the first paragraph of this statement.
  • There are no refunds for tailored or custom work, once work has begun on that order. The sleeping bags I make are based on your individual measurements and requirements, therefore are unique to you.
  • Because I purchase materials based on the number of sleeping bags ordered, if you required a refund before work has begun on your order, you will be refunded your order total minus 33% for materials purchased for your order. Any additional refunds that are given, if given, are done so solely at my discretion.

Terms & Conditions

  • You must sign up on the waiting list to place an order. There is a non-refundable $100.00 deposit required to validate your waiting list sign up. I will call you for payment, then validate your listing. This is required in order to help me plan ahead on required materials for your order. This deposit is a token of your commitment and will be applied to your order.
  • When your turn comes up to place your order, you must do so within 5 days after I contact you, or I will move to the next person in line, and you will have to sign up again on the waiting list.
  • All orders require at least 50% paid down at the time of the order.
  • Orders will be delivered only after the order balance/order total has been received for that order.
  • I will not insert anyone into the list ahead of anyone else. Nor will I place anyone in a holding pattern while they get ready to order after having been contacted letting them know that it is their turn.

Warranty and Repairs

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